AI mailbox for Gmail and Outlook replies, bookings, and follow-ups
Connect your business inbox, let AI read incoming mail, draft smart replies, and handle booking requests while your team stays in control.
How AI Email works
Your team connects Gmail or Microsoft 365 once. AI syncs new messages, understands intent, and prepares replies you can review or send automatically when safe.
Connect your inbox
Secure OAuth to Gmail or Outlook per staff or a shared company mailbox. No passwords stored.
AI reads and classifies
Incoming mail is synced, matched to customers when possible, and tagged by intent: booking, reschedule, complaint, thank-you, or general.
Review or auto-send
AI drafts replies with your tone and footer. You approve manually, or enable auto-send for safe replies only.
What you get in the mailbox
Three-pane inbox
- Folders: inbox, sent, drafts, starred, archive
- Thread list with unread counts and snippets
- Full conversation view with send and AI draft
Booking-aware replies
- Book, reschedule, and cancel intents need your approval first
- Uses your services, staff, and availability
- Customer lookup by sender email
Control and compliance
- Allowed domains, reply modes, and complaint thresholds
- Per-user email footers (text or HTML)
- Complaints can create contact records automatically
Sample cases
Real scenarios AI Email is built for from the customer message to what your team sees.
Customer writes:
"Hi, I'd like to book a home visit for my mother next Tuesday morning if possible. Her name is Anna, phone 040 123 4567."
AI detects a booking request, links the sender to an existing customer when found, drafts a reply with available slots, and waits for staff approval before sending or creating the appointment.
Customer writes:
"Can we move my appointment on 12 May to Friday afternoon instead? Same service as before."
AI finds the related booking, proposes new times from your calendar, and prepares a confirmation draft never auto-sends booking changes without your rules.
Customer writes:
"Please cancel my visit tomorrow we had a family emergency."
AI verifies the booking reference, drafts a polite cancellation confirmation, and flags the thread for one-click approval.
Customer writes:
"Thank you for the wonderful care yesterday Maria was very professional."
AI can attach feedback to the completed booking, send a warm thank-you reply, and optionally auto-send when marked as a safe reply.
Customer writes:
"No one showed up for our scheduled slot and nobody called. This is unacceptable."
When confidence is high enough, AI can create a complaint contact record, draft an empathetic response, and route the thread to your team immediately.
Customer writes:
"Do you offer weekend visits and what is included in the basic home care package?"
AI answers from your business context, appends your email footer, and lets you edit before send or auto-send when your plan uses safe-reply mode.
Built for care, beauty, and service businesses
AI Email works alongside AI Chat and AI Calls same booking data, same customers, one receptionist platform.